Privacy Policy

Information We Collect

At Lioranex, we collect information that helps us provide you with exceptional esports coaching and career development services. The information we gather falls into several categories, each serving a specific purpose in enhancing your experience on our platform.

Personal Information

When you create an account or engage with our services, we collect personal details including your name, email address, phone number, and location. This information helps us personalize your learning experience and communicate important updates about your coaching programs.

• Full name and preferred display name for coaching sessions
• Email address for account verification and communication
• Phone number for urgent coaching updates and support
• Location data to match you with suitable time zones and regional opportunities
• Gaming profiles and esports experience level for tailored coaching

Usage and Performance Data

We track how you interact with our platform to better understand your learning preferences and improve our coaching methodologies. This includes session attendance, progress metrics, and engagement patterns that help your coaches provide more effective guidance.

• Session participation and attendance records
• Skill assessment results and progress tracking
• Platform navigation patterns and feature usage
• Communication preferences and feedback submissions
• Device information and technical specifications for optimal streaming

How We Use Your Information

Your data serves specific purposes that directly benefit your esports career development journey. We've designed our data usage practices around providing value while respecting your privacy preferences.

Service Delivery and Personalization

Your information enables us to match you with the most suitable coaches, customize training programs to your skill level, and provide relevant career opportunities. We analyze your progress data to suggest improvements and celebrate your achievements.

Communication and Support

We use your contact information to send coaching reminders, share important platform updates, and provide customer support when needed. You can adjust your communication preferences at any time through your account settings.

• Coaching session reminders and schedule updates
• Progress reports and milestone celebrations
• Platform feature announcements and educational content
• Technical support and troubleshooting assistance
• Career opportunity alerts matching your interests

Data Protection and Security

Protecting your information is fundamental to our operations. We've implemented comprehensive security measures that safeguard your data throughout its lifecycle on our platform.

Technical Safeguards

Our technical infrastructure uses industry-standard encryption protocols, secure servers, and regular security audits. All data transmission occurs through encrypted channels, and our databases are protected with multiple layers of access controls.

• SSL/TLS encryption for all data transmission
• Regular security assessments and penetration testing
• Multi-factor authentication for staff access
• Automated backup systems with encrypted storage
• Network monitoring and intrusion detection systems

Access Controls and Staff Training

Only authorized personnel can access your data, and they do so solely for legitimate business purposes. Our team receives regular privacy training and follows strict protocols when handling personal information.

Your Privacy Rights

You maintain significant control over your personal information. These rights ensure you can manage your data according to your preferences and requirements.

Exercising Your Rights

To exercise any of these rights, contact our privacy team using the information provided below. We typically respond to requests within 5-7 business days and will verify your identity before processing any changes to your account.

Data Sharing and Third Parties

We work with select partners to deliver our services effectively while maintaining strict data protection standards. Any sharing of your information occurs under carefully controlled circumstances.

Service Providers

We partner with trusted technology providers for essential services like cloud hosting, payment processing, and communication tools. These partners operate under strict data processing agreements and can only use your information for specified purposes.

• Cloud hosting providers for secure data storage and platform reliability
• Payment processors for handling subscription and coaching fees
• Communication platforms for video sessions and messaging
• Analytics services for platform improvement and performance monitoring

Legal Requirements

In rare circumstances, we may need to share information to comply with legal obligations, respond to court orders, or protect the safety of our users and staff. We carefully evaluate any such requests and share only the minimum information necessary.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and regulatory requirements.

Account Information

Your profile and account data remain active while you use our services. After account deletion, we retain some information for up to 12 months for legal compliance and fraud prevention purposes, then permanently delete it from our systems.

Session and Progress Data

Coaching session records and progress data are retained for 24 months to support ongoing coaching relationships and allow for progress tracking. This data is anonymized after the retention period and may be used for platform improvement research.

International Data Transfers

As we serve esports enthusiasts globally, your information may be processed in countries outside Malaysia. We ensure all international transfers meet strict data protection standards through appropriate safeguards and legal mechanisms.

Our primary data processing occurs within Malaysia, with some services hosted in Singapore and Australia for improved performance and reliability. All international partners maintain data protection standards equivalent to Malaysian privacy laws.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform. These technologies help us provide personalized content and improve our services.

Essential Cookies

Some cookies are necessary for basic platform functionality, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting your ability to use the platform.

Analytics and Performance

We use analytics cookies to understand how users navigate our platform and identify areas for improvement. This data is aggregated and anonymized, helping us enhance the overall user experience without tracking individual behavior patterns.

Children's Privacy

Our platform welcomes young esports enthusiasts, and we take special care to protect their privacy. Users under 18 require parental consent before creating accounts, and we implement additional safeguards for younger users.

Parents can review their child's account information, request changes, or delete accounts at any time. We encourage family involvement in the esports journey and provide resources to help parents understand our platform and privacy practices.

Changes to This Policy

We periodically update this privacy policy to reflect changes in our services, legal requirements, or industry best practices. Significant changes will be communicated through email notifications and platform announcements.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made.